Cancellation, Reschedule, Late Arrivals Policy
Our goal is to provide you the best service. To ensure your arrival, we require prepayment or a voucher number from Groupon, Living social and other similar companies.
By booking your appointment you agree with all our policies, including the appropriate behavior policy; which includes the right to terminate service due to improper behavior or possible threat to the therapist's safety, and dignity. Disrespect and improper behavior are not tolerated.
Once you book your appointment, you will receive a confirmation email, an email two weeks before your booking, another email 48 hours before your appointment and a text message the day of your appointment. Please contact us immediately if you are missing any emails. You will be able to reschedule your appointment by following the link in any of the e-mails if rescheduling is allowed. Please be aware that some promotional appointments have different rescheduling/canceling policies, and changes should be made accordingly.
Promotional appointments are allowed to reschedule only 1 time.
Groupon and Last-minute deals appointments are not allowed rescheduling.
Groupon clients: Once your voucher is redeemed this action cannot be undone and we DO NOT offer refunds, so please plan your visit accordingly. Similarly, WE DO NOT REFUND OR RESCHEDULE MISSED APPOINTMENTS.
24 Hours cancellation policy
Wellness and Skin Care Clinic has a 24-hour cancellation/rescheduling policy.
If you miss your appointment, you are more than 15 min late, cancel, or change your appointment with less than 24 hours notice, you will be charged 50% of the original* price of the service. In case you have a voucher from a company different from wellness and skincare clinic, Groupon, Living Social or any other, we will completely redeem your voucher or you will be charged 50% of the original price* of the appointment to reschedule your voucher.
If you prepay your appointment and this policy is effective, we will deduct 50% of the original price and the difference will be refunded in a gift card or voucher.
*Original Price is defined as the price without any discounts; see list below.
If you need to cancel your appointment or make changes to your appointment, you need to follow the link on your email before 24 hours of your appointment; alternatively, you can notify us by sending us an email. Voice messages ARE NOT a good way to cancel or reschedule your appointment. To receive a full credit towards another service, you need to request it 24 hours before your appointment; and you will receive the credit in the form of voucher/ gift certificate towards any other service. NO CASH/CREDIT CARD REFUNDS.
In case of inclement weather, we will follow Greenville school district decisions. For example, If schools are on 1 hour delay, and you have an appointment at 8:30 am, we will reschedule your appointment to the earliest time available and we will continue with our 9:45 am appointment. Once you receive your rescheduling confirmation email, you can follow the link on your email to select a more suitable time, in case the one assigned is not convenient.
Announcements on closings and delays will be posted on our website and our Facebook page.
For Groupon, Living Social or any other voucher outside Wellness and Skin Care Clinic website, once you have booked/redeemed your voucher, Redemption cannot be undone and we DO NOT refund Vouchers. If you need a refund for a non-redeemed voucher, Please contact the company who sold the voucher.
For non-promotional appointments, If you need to reschedule your appointment, please use the link on your confirmation or reminder email; you can also send us an email with enough time so any of our therapists can contact you and help you rescheduling.
August 2018, due to an increased number of clients rescheduling Groupon and Living Social appointments month after month, we are not allowing rescheduling events; this measure is out of respect to other Groupon and Living Social customers who are not allowed to book their appointments on those slots. If you cannot meet the appointment time and you send an email or text letting us know before 24 hours of your appointment, as a courtesy, we are offering to book another appointment at a discount price. Please keep in mind that we do not reschedule Groupon, Living Social, and Last-minute appointments. Please contact us if you are interested in this option.
If you have a voucher and you are trying to schedule an appointment before the expiration date is due, please remember:
- Booking period expires with your voucher's expiration day, but your service day can be programmed after the expiration day. This includes appointment packages. In the event, you have a partially redeemed package and your booking period is expired, you need to request a new voucher code to be used towards a new full-price appointment. We will deduct the price of the appointments used and we will issue a new voucher with the balance to be used only for full price appointments.
- Your voucher will be used as a form of payment to book your appointment and will show as redeemed in your records.
- Groupon Packages: Please keep in mind that the packages need to be redeemed in full before the expiration date.
If you need to reschedule your appointment you need to send us an email or text message 24 hours before your appointment; as a courtesy, we offer to reschedule your appointment and $25 fee will be charged. If you miss your appointment you will be charged 50% of the original price to rebook your appointment.
These policies are in place out of respect for our therapists and our clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Appointments Packages/ Gift Certificates.
We do not take responsibility for any lost or stolen code number. Anyone with the code can use it as long the code still valid
Redeemable only at the specific location for the goods or services listed on your voucher.
Not redeemable for cash.
Doesn't cover tax or gratuity.
Promotional value can't be combined with other offers.
Unauthorized reproduction, resale, modification, or trade are prohibited.
All services require an appointment.
By the purchase of this package or coupon does not guarantee that desired times and days for your appointment will be available.
Thank you for your understanding and cooperation.